The "File Transfer Status" window should have a "pause sync" option. SUGARSYNC SUPPORT HOW TOMy amazement comes from 1.) No obvious way to cancel a currently running sync, and 2.) support people not being able to tell a user how to cancel an a running sync. 'Gregory Schneck' disconnected ('Concluded by End-user').Īs best I could tell, once I defined the folder NOT to sync, the upload was going to a "deleted" folder on my web SugarSync account. We will get back to you as soon as possible. do I just let the upload run? I'll run out of space. Gregory Schneck: Actually, the upload is still running. Narendar: We will get back to you through email with an appropriate solution to the issue once we investigate the log files. Actually the uploading of the files are canceled. Narendar: I see that the files are just stuck in the upload queue. We will get back to you through email once we investigate the log files. Gregory Schneck: there is no simple was to "cancel" upload? Narendar: Let me know once the log files are sent. Make sure to check the option "Send audit files too". To do so, follow the instructions in the link given below. Narendar: Please send the audits in the logs from your computer to investigate the issue further. Narendar: The window where you are seeing the files uploading. Narendar: Can you please provide me a screen shot of these files? Gregory Schneck: and again, the folder no longer appears in my sync list but the upload continues to run. Gregory Schneck: the upload is running now and has 2179 remaining files Gregory Schneck: The folder was defined as "My Docs" and 2 specific names are logo220p.eps and espanol.mpr Narendar: Please let me know 2-3 exact file names and complete path of the affected files. The folder no longer appears in my sync list but it is still trying to sync the folder running (I assume) from the original job which I never allowed to complete. Gregory Schneck: This is exactly what I did. Note: Please click on OK for "Manage Sync folder" window to make sure all the operations done are saved and executed. This will delete the folder from SugarSync without deleting it from your local computer. Click on the "X" mark and then click on "OK". Please follow the steps given below for stop syncing a folder. Narendar: You need to stop syncing the folder. SUGARSYNC SUPPORT UPDATEBut when I restart the app it immediately starts to update the 2500 files even though I have dropped the folder as an update folder. I dropped the folder from the "sync" list and quit the SugarSync app. Gregory Schneck: Hello, I made a mistake and defined the wrong sync folder. I was told to press Control Shift S with no explanation as to what it does.Īt some point thru all this the files in my original folder (on my Mac) diappeared! Luckily, I had plenty of backups. On Oct 23, eleven days later, I received a response to the open incident report. there was no way to cancel an active sync. I read instructions, looked thru support, and checked all menu's. I asked them how to cancel a working sync. I contacted service and filled out an incident report. To my surprise every time I started the app it still started syncing the folder as everything was still "in process." I then went to Manage Sync Folder and I "un-synced" the folder (while it was syncing). When I restarted it started to sync again and again I could find no way to stop a sync in progress. Try as I might I could find no "stop sync" option so I just Quit the app. When I discovered my error it had already started syncing. SUGARSYNC SUPPORT MACOn Oct 12 While using SugarSync on my Mac I mistakenly setup the wrong folder to sync. On previous thread in these forums I have stated my liking of SugarSync.
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